You can contact Braintree District Council by phone, email, online form, letter, or in person. The main switchboard is 01376 552525, and customer services can direct you to the right team.
| Contact method | Details | Notes |
|---|---|---|
| Phone | 01376 552525 | Main number; goes to Customer Services. Phones are open 8:30am to 5:00pm Monday to Friday. |
| Online form | Contact us online | Use the council’s contact form to get in touch. |
| Email the relevant service | The email address you need is listed on each page of the council website. | |
| In person | Causeway House offices | Open 9:00am to 5:00pm Monday to Friday for key services and pre-arranged appointments. |
| Letter | Write to the service or department involved | Address your letter to the team dealing with your issue. |
| Councillor | Contact your local Councillor | You can search by postcode, party, or ward. |
If you’re not sure which service to contact, Braintree says the Customer Service Centre can help direct your enquiry. For complaints specifically, it’s best to contact the service involved first for an informal discussion.