The council aims to resolve complaints through a structured process that may take from 10 to 25 working days. Here's a quick overview of the timeline:
| Stage | Response Time |
|---|---|
| Stage 1: Acknowledgement and investigation by service investigator | Within 10 working days |
| Stage 2: Senior Officer review (if further review is requested) | Within 15 working days |
If you're not satisfied after these stages, you can then approach the Local Government and Social Care Ombudsman for further action. If your complaint involves complex issues, such as those concerning food hygiene, the timeline might vary as it could take longer than a month to resolve. If you want more details on making a formal complaint, you can check out the council's complaint page here.