The resolution time for a complaint to the Broxbourne Council depends on which stage your complaint is at. Here's a breakdown of the process:
| Stage | Response Time |
|---|---|
| Stage 1 | Within 10 working days |
| Stage 2 | Within 15 working days |
If your complaint is not resolved after the first stage, you can escalate it to Stage 2. If you still have concerns after that, you may approach the Local Government and Social Care Ombudsman for further assistance. For more details, you can visit the formal complaint page.