When you submit a noise complaint to Dartford Council, the Environmental Protection Team will reach out to discuss the situation. They may ask you to keep a record of the disturbances and could contact the person responsible for the noise to address the issue. Here's what to expect during the process:
| Action Taken | Description |
|---|---|
| Initial Contact | The council will call you to discuss your complaint. |
| Investigation Steps | Depending on the situation, they may: |
| - Contact the noise source directly. | |
| - Ask you to keep a noise diary or use the Noise App. | |
| - Conduct a visit to assess the noise issue. | |
| - Possibly install a Noise Nuisance Recorder to gather evidence. | |
| - Assess the complaint in accordance with legal guidelines. | |
| Legal Action | If deemed necessary, the council may take legal action to resolve the problem. |
| Ongoing Communication | You will be informed about the progress of your complaint. |
If you need to submit a noise complaint online, you can do so here.