Durham lets you report a pothole online, and you can also call if it’s an immediate danger. The council asks for enough detail to inspect it properly, and photos or what3words help speed things up.
| How to report | Details |
|---|---|
| Online | Report a pothole or subsidence on a road or pavement |
| By phone for urgent danger | Call 03000 261 000 immediately if there may be any imminent or immediate danger |
| What to include | A photo if possible, and what3words to identify the exact location |
| When to report | Durham says only report a pothole that meets its criteria: at least 300mm across and as deep as a 50p on its side on the road, or a sharp-edged footpath depression as deep as a 20p on its side |
| Repair timescale | Durham aims to fill reported potholes within 14 working days |
If you’re reporting a footway issue rather than a road pothole, Durham uses the same reporting route.