It looks like you and your neighbor have not yet received your food waste bins, which are delivered automatically without needing to request them. Generally, these should have been provided to you.
You can report the issue or request information about the delivery of your bins by using the food waste enquiry form. Additionally, please ensure that your property is eligible for the service, as the council checks a few criteria for new properties. If there have been delays, reaching out directly to the council may help resolve the issue.