The City of Edinburgh Council follows a structured protocol to address emergency road issues. This includes both a clear reporting system for road hazards and a specific response timeline based on the severity of the issue.
Here's a summary of the protocol:
| Emergency Issue | Reporting Time | Response Time |
|---|---|---|
| Immediate threat to safety | Call emergency number: 0800 23 23 23 | Critical risk: Repaired within 24 hours |
| Dangerous road defects (e.g., potholes) | Report via online form or call 0131 200 2000 | High risk: Repaired within 5 working days; Medium risk: up to 60 working days; Low risk: no specific timescale |
If you encounter road issues that pose a clear danger, it's essential to report them right away using the report a road or pavement problem page.