When you report a repair in Edinburgh, the timeframe for addressing it depends on the urgency and type of repair needed. Here's a summary of the response times:
| Repair Type | Target Response Time |
|---|---|
| Emergency | Aim to attend within 4 hours |
| Urgent | Aim to attend the same day or by the end of the next working day |
| Appointment (Non-urgent) | Aim to attend within 2 weeks |
| Routine Repairs (General) | Normally 1 to 30 working days, depending on the nature of the work |
For potholes and road issues, response times also vary based on risk categories:
| Category | Risk Level | Target Repair Time |
|---|---|---|
| Category 1 | Critical | Repaired within 24 hours |
| Category 2 | High | Repaired within 5 working days |
| Category 3 | Medium | Can take up to 60 working days at peak |
| Category 4 | Low | No specific timescale for repair |
Emergency repairs take priority, so if you're in need of immediate assistance, it's best to call as soon as possible. For more details or to report a repair online, you can visit the Council house repairs page.