You cannot submit documents for Housing Benefit or Council Tax Support via email. Instead, you need to use the online evidence upload form.
Here’s what you need to know:
| Step | Details |
|---|---|
| Where to submit | Use the evidence upload form |
| Requirement | You need your benefit reference number |
| Maximum file size | 10 MB (accepted formats: BMP, GIF, JPG, PDF, PNG, DOC) |
| Alternative submission option | If online is not possible, visit the Resident Contact Centre or write a letter to be scanned and submitted |
For the quickest processing, it’s best to use the online services as much as possible!