If you miss the 48-hour window to report a missed bin collection, unfortunately, you won't be able to report it online. The only options left would be to ensure your bin is accessible for the next scheduled pick-up or follow up if you had previously reported the issue.
Here’s a summary of the reporting conditions:
| Condition | Details |
|---|---|
| Report Window | Must be within 48 hours of bin collection |
| Reporting Time | Report can be made after 5pm on the collection day |
| What Happens After Reporting | Crews should collect within 72 hours after reporting |
| Unreportable Circumstances | After 48 hours, reports cannot be made |
| Reference for Follow-Up | Needed if you've previously reported a missed bin |
To report a missed bin, if within the valid time frame, you can proceed to report online after 5pm on your usual collection day.