Yes, you can report a missed collection directly from the webpage. Before doing so, you should ensure that your road is not listed on the missed roads page and that you are reporting within the allowed timeframe.
Here’s a quick overview of what you need to check before submitting your report:
| Check Before Reporting | Details |
|---|---|
| Your road is not listed on missed roads page | If your road is listed, just leave the bags out. |
| Collection has been marked as completed | Verify on the missed roads page. |
| Report by 5pm the next working day | Ensure you are within this reporting timeframe. |
| Use correct bags for collection | Incorrect bags won't be collected. |
| Waste should be at property boundary by 7am | Put it out properly for collection. |
To report a missed collection, you can submit your report online here. This online form is connected to the collection system to help streamline your reporting process.