Yes, you can track the status of your inquiry after submission. Hull's Children's and Families feedback process includes acknowledging your concern within 5 working days, and you'll receive updates as the investigation progresses. They aim to provide a full response within 20 working days, and if they need more time, they'll inform you of the reasons and expected timelines.
Here’s a quick overview of the process:
| Stage | Action Taken | Timeline |
|---|---|---|
| Acknowledgment | Confirmation of receipt of your complaint or inquiry. | Within 5 working days |
| Full Response | Written response detailing findings and actions taken. | Within 20 working days |
| Update | Regular updates if investigations require more time. | As needed |
If you haven't been updated and it's been longer than the specified timeframes, you can reach out to inquire further. For more detailed information, you can visit Hull's complaints feedback page.
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