The time frame for the council to review your request varies depending on the type of request you have made. Here’s a quick overview based on available council records:
| Request Type | Initial Acknowledgment | Full Response Time | Additional Review Options |
|---|---|---|---|
| ASB Case Review | Within 5 working days | Within 28 days after receiving form | Appeal within 28 days to head of Community Safety Partnership |
| Crisis Payments - First Review | Contact within 48 hours | Outcome provided shortly after review | Second review must be requested within 48 hours of first review outcome |
| Complaints Regarding Council Property | Within 5 working days | Full response within 10 working days | Stage 2 escalation acknowledged in 5 working days, response within 20 working days |
| Corporate Feedback Process | Within 5 working days | Full response within 10 working days (or up to 20 with extension) | Stage 2 response within 20 working days of acknowledgment |
If you need to submit a new request or a review, it’s a good idea to do so promptly to stay within these time frames.