If the pothole you reported isn't fixed within the expected timeframe, there are a couple of steps you can take based on available council information. The council inspects reported defects within 5 working days and if a repair is necessary, it may take up to 28 days to be scheduled and completed. If this timeframe is exceeded, you can reach out to the council directly to inquire about the status of your report.
Here’s a summary of the process:
| Step | Action Required |
|---|---|
| Report defect | Contact the council using their reporting form. |
| Inspection time | Inspected within 5 working days. |
| Repair time | If scheduled, repair takes up to 28 days. |
| Further action | Contact the council if repair is delayed beyond 28 days. |
For more detailed reporting or to check on the status of your report, you can report road and pavement defects online. Just make sure to have your original service request number handy!