Norfolk County Council aims to acknowledge complaints regarding issues such as nuisance investigations within five days of receipt. However, the response time for reported maintenance issues on roads and pavements isn't specified in the available information.
Here's a quick summary of the response timelines for various types of complaints:
| Complaint Type | Acknowledgment Time |
|---|---|
| General complaints | Within 5 working days |
| Nuisance investigations | Within 5 working days |
| Road and pavement issues | Not specified |
When dealing with road or pavement issues, users are encouraged to report directly on the Norfolk County Council website. You can find more details here. If you have a specific issue, it’s best to report it directly for the fastest resolution.