If your complaint hasn't been resolved, you can escalate it to level two of the City's complaints procedure. A senior manager will review it, and you’ll need to provide reasons for the escalation along with any additional relevant details.
Here’s a quick overview of the steps you can take:
| Step | Action |
|---|---|
| 1. Escalate to Level 2 | Contact the council with your escalation details. |
| 2. Provide Information | State your reasons and include any relevant info. |
| 3. Await Acknowledgment | Your complaint will be acknowledged by a senior manager. |
| 4. Ombudsman Contact | If not satisfied after level two, contact the Local Government Ombudsman. |
Remember, the Ombudsman typically advises exhausting internal complaint procedures first. For more details, you can check the council’s complaints procedure online.