When you report an issue to Lincolnshire Council, the response times depend on the type of complaint. Here’s a snapshot of what you can expect:
| Service Type | Acknowledgment Time | Response Time | Further Review (if unsatisfied) |
|---|---|---|---|
| Children's Services | Within 5 working days | Within 10 working days | Further reply within 25 working days |
| Adult Care and Well-being Services | Within 2 working days | Within 15 working days | Further reply within 20 working days |
| Corporate Complaints | Within 5 working days | Within 10 working days | Further review acknowledged in 5 days, response in 20 working days |
For more complex issues, the resolution can take up to three months. If you are not happy with the outcome, you can request an independent investigation or appeal to the Local Government Ombudsman.
If you need to report an issue, it's usually quicker to complete the online contact form.