The operating hours for the general housing hotline in Medway are as follows:
| Day | Hours |
|---|---|
| Monday to Friday | 9am to 5pm |
| Out of hours | 5pm to 9am the next day (01634 304 400 for urgent issues) |
| Weekends and Bank Holidays | 5pm to 9am (01634 304 400 for urgent issues) |
During regular hours, calls can be made to 01634 333 600. If urgent help is needed outside these hours, you can call the out-of-hours number. Always make sure to use the out-of-hours number only if your situation is critical. For more details, you can visit the housing support page.