If you’re a Newham Council tenant, you should report damp and mould as soon as possible using the online form/portal or by phone. Include as much detail as you can and photos if possible.
| Way to report | Details |
|---|---|
| Online | Complete the damp and condensation form: report online |
| Phone | Call the repairs service on 0203 373 5500 |
| What to include | How big the affected area is, where it is, whether the mould came back after being cleaned, and photos if you have them |
| What happens next | Someone should be in touch within a few days, and an inspection will be booked within 24 hours or 10 days depending on the severity |
Newham also says mould can be harmful to health and should be reported straight away. If you’re a private renter or in temporary accommodation, the first step is usually to report it to your landlord or agent first; Newham has separate routes for those cases.