The timeframe for an officer to contact you following a complaint submission varies based on the steps outlined in the complaint process. Here's a quick overview:
| Step | Timescale |
|---|---|
| Acknowledgement of complaint | Within 5 working days |
| Councillor response requested | Within 10 working days |
| Initial assessment completed | Within 20 working days |
After submitting your complaint, you can expect an acknowledgment within 5 working days, followed by the councillor being given 10 working days to respond. The initial assessment of your complaint should be completed within 20 working days. If you have any further questions about the process, feel free to check the full details on Oldham’s complaints page.