The council aims to provide a prompt response to any feedback or complaints. Here's how their response times are structured:
| Step | Response Time |
|---|---|
| Initial acknowledgment | Within 24 hours |
| Full reply | Within 10 working days |
| Updates (if longer than 2 weeks) | Ongoing communication |
If you're looking to submit feedback or a complaint, you can do so through their online form or via email at complaints@rossendalebc.gov.uk.