If your bin was missed for collection, you can report it online, but you need to wait until after 6:00 PM on your scheduled collection day to do so. You must report the missed collection within 2 working days of the collection date.
Here’s what you need to do:
| Step | Action |
|---|---|
| 1 | Ensure your bin was put out by 7 AM on your collection day and is accessible. |
| 2 | Confirm that you are reporting within 2 working days of your scheduled collection. |
| 3 | Use the online form to report the missed collection: report missed collection. |
Make sure you keep track of your collection day to avoid future missed pickups!