St Helens wants you to report potholes through its online reporting forms. You can use the dedicated Report A Pothole page, and if it’s part of a wider road or footpath issue, there’s also a Report A Road or Footpath Problem form.
| What St Helens says | Details |
|---|---|
| How to report | Use the online forms: Report A Pothole or Report A Road or Footpath Problem |
| What counts as a reportable pothole | 4 cm deep or over on a road; 2.5 cm deep or over on a footway or crossing |
| What happens next | St Helens aims to inspect within 10 working days |
| Repair timing | Repair times vary depending on the size, depth and location of the pothole |
If the hole is smaller than those thresholds, St Helens says it normally won’t be repaired. If you’re unsure, it’s still worth using the online form so the highways team can assess it.