If you encounter issues while making a payment to Staffordshire Moorlands, there are several steps you can take to resolve the situation.
Report Missing Payments: If you've made a payment but received a reminder, you should contact the council at 0345 605 3010 or use their online contact form. Be ready to provide details of your payment to help trace it.
Setting Up Direct Debit: If you’ve received a final notice and cannot make the full payment, you can set up a direct debit to continue paying by instalments. This is considered a 'special arrangement', and they will send you confirmation once it's in place. You can choose to pay on the 1st, 15th, or 30th of each month.
Contact the Income Team: If you have exceptional circumstances or need assistance, reach out to the recovery team via the online contact form.
Here’s a quick summary of payment options:
| Issue | Action |
|---|---|
| Payment not received | Contact via phone or online contact form |
| Final notice received | Set up direct debit here |
| Exceptional circumstances | Contact income team here |
Continuing to make payments while you sort out any issues is crucial to avoid further recovery actions.