If you're having issues while making a payment, there are a few steps you can take. First, ensure you're paying your bill in plenty of time, as payments can take at least 24 hours to register. If you've paid but received a reminder, it could be that your payment was processed late. In such cases, contact the council using the details provided below.
Here's a quick summary of how to handle payment issues:
| Issue | Action |
|---|---|
| Payment already made, but reminder received | Contact the council’s income team at 0345 605 3010 or via their online contact form with details about your payment. |
| Unable to pay in full after final notice | Set up a direct debit to spread payments or contact the recovery team for exceptional circumstances. Set up a Direct Debit online |
| General payment issues | You can make payments online or by calling the automated line at 0345 605 3016. |
For more guidance on setting up direct debits or assistance with debts, consider reaching out to Citizens Advice at 03444 111 444 for additional support.
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