To formally request an independent investigation of your complaint, you can escalate your issue after the initial response from the investigating manager. Here’s a summary of the process:
| Step | Details |
|---|---|
| Contacting the Manager | Initially, reach out to the manager who investigated your complaint for further clarification. |
| Requesting Escalation | If you remain dissatisfied, request an independent investigation (Stage 2) of your complaint. |
| Investigation Process | An independent investigating officer, who does not work for the council, will be assigned. They will talk to you and possibly others involved. |
| Timeline for Report | The report will usually be completed within 25 working days but can extend to 65 working days for complex issues. |
| Outcome Communication | You'll receive a report detailing the findings and recommendations once the investigation is complete. |
If you're looking for more specific guidance on submitting the request, you can make a complaint online.
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