If you miss your collection day in Stoke-on-Trent, here's what to do:
If your bin was out on time but wasn't collected, you should inform the council by the end of the next working day. They will record it as a missed collection and send a crew to return within two working days. However, if your bin was not out when the crew arrived, they won't be able to come back until the next scheduled collection day.
Here’s a quick summary of the actions you should take:
| Situation | Action to Take |
|---|---|
| Bin out on time, not collected | Contact the council by the end of the next working day to report it. |
| Bin not presented when crew arrived | Wait until the next scheduled collection day for your bin to be emptied. |
It's important to always place your bin out by 6:00 AM on collection day to avoid missed collections. You can report a missed collection here.