Tonbridge and Malling say a housing benefit claim is processed under statutory housing benefit rules, but the information available here doesn’t give a clear end-to-end application timescale.
| What the council says | Timeframe |
|---|---|
| Housing assistance application approved or refused after a complete application is received | no later than three months |
| Initial enquiry regarding housing assistance | within 5 working days |
| Initial test of resources advice | within 5 working days of a completed enquiry form |
| Appeal against a refusal of housing assistance | within 28 days of the decision being issued, then determined within a further 28 working days |
If you meant a housing assistance application rather than housing benefit, the clearest published standard is no later than three months after a complete application is received. If you want to check the benefits side specifically, the available privacy notice explains how claims are used and shared, but not how long they take to decide.