If the noise continues after you've submitted your diary, it's important to follow up with the council. They typically contact you within three working days to discuss your complaint and determine the next steps.
You can expect the council to investigate the matter further. If the noise persists and the council decides the issue may be causing a statutory nuisance, they could take informal action, and in some cases, legal action might be considered.
For ongoing noise complaints, make sure to keep your case officer updated and provide any additional information they may require.
If you haven't made a complaint yet, you can make a complaint online.