If you believe there's been a mistake in the calculation of your service charge or if you've been charged for a service you didn't receive, you can dispute it by following these steps:
Contact Us in Writing: Send your query in writing, either via email to homeownershipaccounts@welhat.gov.uk or by post to the Home Ownership Team at Welwyn Hatfield Borough Council, White Lion House, Town Centre, Hatfield AL10 0JL.
Continue Payments: Keep paying your service charges while the issue is being investigated.
Response Time: Expect a response within 10 working days, though some complex issues may take longer.
Escalation to Tribunal: If needed, you can apply to the First-tier Tribunal for a determination regarding unreasonable charges. However, be aware that this may involve additional costs.
Here’s a quick summary of the process and options available:
| Step | Details |
|---|---|
| Submit Query | In writing via email or post to the Home Ownership Team. |
| Continue Payments | Keep paying your service charges during the dispute process. |
| Response Time | Aim for a response within 10 working days; complex issues may take longer. |
| Tribunal Application | If necessary, apply to the First-tier Tribunal; this may incur additional fees unless eligible for remission. |
For more details, you can visit the Leasehold Service Charge page on the council's website.