Yes, you can appeal if your application for home-to-school transport is assigned a lower band. If you believe that there are exceptional circumstances that warrant a review of the decision, you can initiate an appeal process.
Here’s a summary of how the appeal process works:
| Stage | Description | Timeline |
|---|---|---|
| Stage 1 | Appeal to a Senior Officer for a review of your application. You must provide reasons and any relevant documents. | Within 20 working days of receiving the decision letter |
| Stage 2 | If not satisfied with Stage 1, you can escalate to an independent panel. You can present your case, and the previous submission will be used. | Within 20 working days of receiving Stage 1 decision letter; panel decision within 40 working days |
If you want to begin the process, you can make a Stage 1 Appeal Application online. Be prepared to provide detailed information about your circumstances that you believe should be reconsidered.