Yes, you can appeal if your application is assigned a lower band or if your home-to-school transport application is refused. The appeals process consists of two stages:
| Stage | Details |
|---|---|
| Stage 1 | Appeal to a Senior Officer within 20 working days of receiving the refusal letter. You need to provide reasons for your appeal and any relevant circumstances. |
| Stage 2 | If unsatisfied with the Stage 1 decision, you can escalate to an independent panel within 20 working days of that decision. You don't need to resubmit documents unless there’s new information. |
To start your appeal, you can make a Stage 1 Appeal Application online. Make sure you gather any relevant documents to support your case.