Once you've submitted your Incident Report Form, you can expect to receive an acknowledgment within five working days. Your claim will then be sent to the council's insurer, Zurich Municipal, who will communicate with you directly regarding the status of your report.
For more details or to complete an Incident Report Form, you can visit Reporting Damage. If you've submitted a complaint about an elected councillor, remember that you will receive an acknowledgment within five working days as well, with an assessment in up to 30 days.