In West Lothian, the response times for complaints or reports depend on the type of issue being reported. Here's a breakdown of the timelines:
| Type of Report or Enquiry | Initial Response Time | Acknowledgment Time |
|---|---|---|
| Emergency | ASAP within 24 hours | |
| Traffic Light Issues | Within 2 hours for emergencies; within 48 hours for repairs | |
| Tree Safety (non-emergency) | Within 2 weeks | Within 5 working days |
| Other Enquiries | Within 4 weeks | Within 5 working days |
| Damage Claims | Within 2 weeks | Within 5 working days |
For general complaints, West Lothian Council aims to acknowledge them within three working days and provide a full response within 20 working days if further investigation is required. Always ensure to report urgent matters directly to the council to get the quickest response.