If you've missed a closing date for a case within the West Lothian Council, it's best to discuss the situation with your manager, especially if you think there was an error regarding the date. You may need to create a new case or update the existing one to ensure that it aligns with the required timelines.
Here are some steps to consider:
| Action Step | Description |
|---|---|
| Discuss with Manager | Talk to your manager about the missed deadline and any potential errors. |
| Check Next Action Date | If the case requires ongoing action, ensure the Next Action Date is updated. |
| Reopen or Raise New Case | Depending on the circumstances, you might need to either reopen the existing case or raise a new one for proper tracking. |
Remember to address this promptly to avoid further issues with your case management. If there are specific actions required or forms to fill, your manager can guide you on the right processes to follow.