If you're not satisfied with the outcome of your complaint to Ards and North Down Borough Council, you can request an internal review. This allows for a thorough reassessment of your complaint to ensure it was handled correctly.
Here’s how the process breaks down:
| Step | Description |
|---|---|
| Request an Internal Review | You must submit your request within one month of receiving the outcome of your complaint. |
| Review Outcome | The review will be conducted by a person not involved in the original decision. You’ll receive a response within 20 working days. |
For more details on how to proceed, you can check out the Requesting an Internal Review page. It’s a good way to ensure your concerns are fully addressed!