If you're not satisfied with the council's response to your complaint, you can escalate the issue. Specifically, you can contact the relevant department for further assistance or consider submitting your complaint through the formal complaints procedure if that hasn't been done.
Here’s a quick overview of the steps you can take if you're unhappy with the initial response:
| Step | Action |
|---|---|
| 1 | Contact the relevant department directly. |
| 2 | Proceed with the formal complaints procedure. |
For more detailed guidance on how to proceed, check out the complaints information page on the council’s website. It's a useful resource that outlines the process clearly.