If you haven't received a response from the council, it's best to follow up with them directly. You might also consider lodging a formal complaint if the issue persists.
Here's a simple process to follow based on the available council information:
| Step | Action |
|---|---|
| 1. Contact the Council | Reach out again through their official contact channels. You may use the Contact the Mayor's Office page if relevant. |
| 2. Lodge a Complaint | If still no response, you can lodge a complaint through their complaints process, which you can find more about at this How do I Complain? page. |
| 3. Wait for the Response | After lodging your complaint, you should receive confirmation and further information about the process. |
If this continues to be a concern, documenting all your communications might help convey the situation more effectively.