Invoice submissions can fail for a variety of reasons, primarily due to missing or incorrect information. Here's a summary of the common issues that may cause this:
| Common Issues | Details |
|---|---|
| Missing Purchase Order (PO) number | A 15 digit PO number is required unless using a cost centre. |
| Incorrect PO or Cost Centre details | PO numbers and cost centres must be provided by the procuring officer. |
| Lack of unique identification number | Each invoice must have a unique invoice number. |
| Missing vendor number | A 10 digit vendor number helps identify the supplier. |
| Failure to display 'invoice' | The word 'invoice' must be clearly indicated on the document. |
| Missing company and contact information | Your company name, address, and contact details must be included. |
| Incorrect supply details | Must include the service dates and a clear description of charges. |
| Incomplete payment information | All payment details, including sort code and bank account, should be present. |
To ensure prompt processing, make sure you adhere to these requirements and submit your invoices correctly through the supplier portal or via email.