If your application is still pending after 20 working days, you should contact the relevant department directly. For instance, regarding travel passes for children, you can reach out to the Children and Young People’s Travel Service for inquiries if your application has exceeded that timeframe.
Here's what you might need to do:
| Step | Action |
|---|---|
| Contact the service | Email the travel service at elig.travelassist@birmingham.gov.uk. |
| Provide details | Include your child's details and application reference number. |
| Request reimbursement (if eligible) | You might be entitled to request reimbursement for your child's bus fare. |
Taking these steps will help you get the assistance you need. If it's not a travel application, check the specific department relevant to your application for guidance.