If your waste collection has been consistently missed, you can report these issues to the council. They have a procedure in place for you to notify them about ongoing collection problems, but it’s important to first ensure that your waste was presented correctly and at the proper time.
Here’s a quick guide on steps to take if your collection has been missed:
| Step | Action |
|---|---|
| 1 | Ensure your waste was out by 7am on collection day. |
| 2 | If missed, report the issue within 48 hours. |
| 3 | Check for any known delays in your area. |
For more information or to report a missed collection, you can use the missed collection report form available on the Bromley council website. While refunds aren’t specifically mentioned for missed collections, they do offer a process to address ongoing issues, so it’s best to follow that up.
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