What Actions Can I Take If My Waste Collection Continues to Be Missed After Reporting?

Question

What actions can I take if my waste collection continues to be missed after reporting?

AskMyCouncil · Accepted Answer

If your waste collection continues to be missed after you've reported it, here's what you can do based on Bromley's available information:
Ensure that your recycling and waste were presented correctly at the edge of your property by 7am on the scheduled collection day.
If you reported the missed collection within two working days, it should be addressed within the next scheduled collection.
For ongoing issues, you can use the missed collection report form available on Bromley’s website.
Here are some key details regarding missed collections:
Action Details Report Timing Report a missed collection within 2 working days of the scheduled collection. Collection Response If validated, the missed waste should be collected within 2 working days of your report. Accessibility Ensure waste is accessible; if it's behind a locked gate or parked car, it may not be collected. If not presented correctly, you might have to wait until the next scheduled collection. For reporting missed collections, you can report online for a quick resolution. If you continue to experience issues, it might be helpful to reach out directly to the council for further assistance.

Action	Details
Report Timing	Report a missed collection within 2 working days of the scheduled collection.
Collection Response	If validated, the missed waste should be collected within 2 working days of your report.
Accessibility	Ensure waste is accessible; if it's behind a locked gate or parked car, it may not be collected. If not presented correctly, you might have to wait until the next scheduled collection.