Yes, you will receive updates on the status of your complaint. The council aims to contact you within 5 working days if you have submitted a complaint about a food business. For other complaints, the council keeps you updated via the same method you used to contact them, unless otherwise agreed.
Here’s a quick summary of how updates are managed:
| Complaint Type | Update Timeline |
|---|---|
| Food-related complaints | Contact within 5 working days |
| Other complaints | Updates via original contact method |
If you haven't received updates and it's been a while, consider checking your email for any missed communications or junk mail, as automatic updates might be redirected there. You can also request a progress update if needed.