If you haven't received any updates regarding your complaint, it's a good idea to take a couple of steps. First, check your email and/or post to ensure you haven't missed any communication from the council. Sometimes, important messages may end up in your junk mail folder, so it might be worth checking there as well.
If you still haven't received any updates and you're sure you're not awaiting additional information from them, you should reach out to the council directly to request a progress update. Here’s a summary of steps you can take:
| Step | Action |
|---|---|
| Check email and post | Look for any communication from the council |
| Check junk mail folder | Ensure auto-generated updates didn’t get filtered out |
| Confirm no pending actions | Verify you are not waiting for them to request more info |
| Request an update | Reply to any acknowledgement email or reach out directly |
For future communications, you can make a complaint online. If your issue relates specifically to a food business, make sure you follow the guidelines on the food complaints page.