To contact the Local Government and Social Care Ombudsman, you first need to go through the complaints process with Broxbourne Council. Once you've completed this process and if your complaint remains unresolved, you can then approach the Ombudsman for further assistance.
Here’s a quick overview of how this process works:
| Step | Details |
|---|---|
| Stage 1 | Submit your complaint to the relevant service area. You will receive an acknowledgement and a response within 10 working days. |
| Stage 2 | If unsatisfied with Stage 1, you can request a review. A Senior Officer will respond within 15 working days, assessing the investigation of your concern. |
| Contact Ombudsman | After exhausting the council's complaints process, you can contact the Ombudsman via their website: www.lgo.org.uk. |
It’s important to ensure you give the Council a fair chance to address your complaint before escalating it to the Ombudsman.
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