If you wish to escalate your complaint to Broxbourne Council, you need to follow their two-stage complaints process. First, you should contact the relevant service area to address your concerns. If you're not satisfied with the outcome, you can escalate it to a senior officer for further investigation. Here’s a clear breakdown of the process:
| Stage | Description | Response Time |
|---|---|---|
| Stage 1 | Your complaint is acknowledged and reviewed by a service investigator. | Within 10 working days |
| Stage 2 | A senior officer conducts a further review of your complaint. | Within 15 working days |
If you have escalated your complaint through all stages and are still unsatisfied, you can then approach the Local Government and Social Care Ombudsman. For further details on making a formal complaint, you can visit the Broxbourne Council's complaints page.