When you escalate your complaint with Broxbourne Council, there are two main outcomes you can expect based on their complaints process:
| Stage | Outcome | Response Time |
|---|---|---|
| Stage 1 | You receive acknowledgment from a service investigator who will review your complaint. | Within 10 working days |
| Stage 2 | A Senior Officer investigates further, assessing fairness and reasonableness of Stage 1 conclusions; they may propose remedies. | Within 15 working days |
| Ombudsman | If dissatisfied after Stage 2, you may contact the Local Government and Social Care Ombudsman for an independent review. | N/A |
If you find that your issues are still unresolved after these stages, the Ombudsman can independently look into your case, so be sure to reach out to them if necessary. You can check more details about making a complaint on the Broxbourne Council website.