When you escalate a complaint with Broxbourne Council, your complaint goes through two stages. Initially, a service investigator handles it, and if you're unsatisfied with the outcome, you can have it reviewed by a Senior Officer. Here’s a summary of what to expect:
| Stage | Description | Response Time |
|---|---|---|
| Stage 1 | Acknowledgement of your complaint and investigation by a service investigator. | Within 10 working days |
| Stage 2 | Review by a Senior Officer who will examine the concerns and identify further remedies. | Within 15 working days |
| Ombudsman | If you're still dissatisfied after both stages, you can escalate to the Local Government Ombudsman. | As needed |
Make sure to have all supporting information ready at each stage. If you need more details on how to submit a complaint or for further assistance, you can visit Broxbourne's complaint page.