If you disagree with a decision made by the Council, there are specific steps you can follow depending on the nature of the decision. Generally, you may be able to make a formal complaint or appeal.
Here's a simple breakdown of the main options:
| Type of Decision | Action |
|---|---|
| General Council complaints | Contact the relevant service area to process an official complaint. Make a formal complaint |
| Housing Benefit or Council Tax support | Write to the Council within one month for an explanation or to request a reconsideration. You can appeal further to an independent tribunal. More info: Appeal a Housing Benefit or Council Tax support decision |
| Council Tax exemptions or reductions | Write to the Council within two months to appeal their decision. If unsatisfied, you can appeal to the Valuation Tribunal. Council Tax appeals |
| Complaints about Councillors | Complaints are assessed by the Head of Legal Services and may go before an Audit and Standards Committee. Details required for submission are found here. |
| High hedge complaints | Both parties can appeal against the Council's decision on high hedges. Guidance is available here. |
For any formal complaints, it's crucial to provide relevant details and evidence to support your case. Each complaint will be investigated on its own merits based on established policies.