If your bin collection was missed, there are a few steps you should follow based on Cherwell's procedures. First, ensure that your bin was out for collection on the correct day and that it was placed by 7:00 am at the kerbside. If everything was in order and it still wasn't collected, you can report the missed collection.
| Step | Description |
|---|---|
| Check | Ensure bin was out on collection day, before 7:00 am, and at the kerbside. |
| Confirm | Verify that it contained the correct items and there are no stickers explaining a non-collection. |
| Report | Use the online form to report a missed bin collection (available after 5:00 pm on the due collection day). |
| Collection | The council will return to collect the missed bin within seven working days (Tuesday to Friday). |
For more details or to report the missed collection online, head over to the report missed bin collection page.