If your bin collection was missed over a holiday, you can report it online if certain conditions are met. Ensure your bin was out by 7 am on the collection day, is placed correctly, and doesn't have a tag indicating why it wasn't collected.
Here's a quick guide to help you decide what to do:
| Step to Confirm | Details |
|---|---|
| Bin Placement | Bin should be at the kerbside with handles facing the road. |
| Collection Time | Bin must be out by 7 am on the scheduled collection day. |
| Visibility | Ensure the bin is clearly visible without any obstructions. |
| Check for Collection Tag | Look for a tag left on the bin explaining any collection issues. |
If your bin meets these requirements and was not collected, you can report the missed bin collection online. Remember, if you're reporting a missed collection on the day it's due, wait until after 5 pm to submit your report, as crews may return later to pick it up.