If your bin wasn't collected, there are a few things you can check. Often, there will be a tag left on your bin explaining the reason for the missed collection. Common issues include contamination with incorrect items, the bin being too heavy, or it not being presented correctly. Here’s what you can do based on the situation:
| Issue | What to Do |
|---|---|
| Contained incorrect items | Remove the unauthorized items and wait for the next scheduled collection. |
| Too heavy or overfilled | Remove heavy items so it can be safely collected next time. |
| Presented at the wrong time/day | Check your next scheduled collection day. |
| Stuck items inside | Remove or loosen items to ensure your bin can be emptied next time. |
| Damaged bin | Report a replacement request if your bin is broken. |
Unfortunately, if your bin cannot be emptied due to any of these reasons, you'll need to wait for the next scheduled collection. For immediate action, you can visit report a missed bin online for further assistance.