The time it typically takes for Dartford Council to investigate reports depends on the type of complaint or issue. Here's a summary of the timelines for different types of investigations:
| Type of Investigation | Initial Investigation Timeline | Follow-up Action Timeline |
|---|---|---|
| Community Trigger | Within 30 working days | Contact if longer than 30 days |
| Planning Enforcement (High Priority) | Within 2 working days | Action within one month of breach |
| Planning Enforcement (Medium Priority) | Within 10 working days | Action within one month of breach |
| Complaints (Stage One) | Acknowledge within 5 working days | Full response within 10 working days |
| Complaints (Stage Two) | Acknowledge within 5 working days | Full response within 20 working days |
These timelines indicate Dartford's commitment to handling reports and complaints promptly. If you're unsure about the status of a specific case, it's a good idea to follow up with the relevant department.
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