If you report a missed collection late, specifically after five working days from the scheduled collection date, the council will not arrange an alternative date for collection. Additionally, no refunds will be provided for missed collections.
Here's a summary of the information:
| Action | Timely Reporting | Late Reporting |
|---|---|---|
| Report missed collection | Must report within 5 working days | Not accepted |
| Alternative collection date | Arranged without charge | Not arranged |
| Refund for missed collection | None, if contractor misses it | No refund |
To ensure your collection is managed properly, always report any missed collections within the specified timeframe. You can report a missed collection online.